At Presence Jewelry designs I strive to offer handmade jewelry that is unique and unusual,  and often one of a kind.  Some of my jewelry designs can be personalized with initial charms.

SHIPPING

U.S. Shipping

Most orders are shipped in 1-2 business days.   Some custom made pieces can take a little longer, and that will be noted in the individual descriptions.  I use USPS First Class Mail, unless you choose Priority Mail.  All items have free shipping (by USPS First Class Mail , with Tracking)  Orders ship from TN zip code 37650.  

RETURNS and REFUNDS

Problems with an ORDER  

If you have received a damaged item, your package is missing an item,or you have received an incorrect item, please contact me within 14 days of of receipt of your order.  You may expect to receive a replacement or refund for the incorrect/damaged item.

Product Returns

I accept product returns as long as the item is returned unused and in the same condition that you received it.  To begin your return please contact me within 14 days of receipt of your item.  You will be responsible for shipping costs for return of your item.    

All returns must be completed within 30 days of your purchase.If more than 30 days has passed, unfortunately we cannot offer you a refund or credit.  Non returnable items: customized or personalized items, discounted items (on sale)  Once your return is received and inspected, we will notify you that we have received your returned item.  We will also notify you of the status of your refund.  If you are approved, then your refund will be processed, and a credit will automatically applied to your credit card or original method of payment, within 30 days.